Burntide Official Website › Blog › Cancel a BurnTide order or subscription: 5 steps
How To Cancel A BurnTide Order Or Subscription: 5 Steps
For a BurnTide cancel order request, ring the order desk on +1 (631) 016-1313 and quote your order ID, as soon as you can. The desk handles cancellations, address changes and refunds. No page here signs you up to a repeat plan. If the jars have already left, use the 60-day guarantee instead.
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- Who cancels: the order desk, on +1 (631) 016-1313 or [email protected].
- What you need: the order ID from your order email.
- Not the right desk: the website desk at [email protected] cannot see orders.
- Subscription: no page on this site signs you up to one. Read the checkout lines before you pay.
- After dispatch: use the return route, counted in 60 days from purchase.
- Return postage: paid by the buyer, so use a tracked service.
Where do you start if you want to cancel a BurnTide order?
Start with the email you received after paying. It carries the order ID, the purchase date and, later, the tracking number. Every request about an existing order begins with that ID.
Then pick up the phone. The number to dial is +1 (631) 016-1313, which reaches the order desk. That desk handles tracking, address changes, cancellations and refunds. Writing to the website desk at [email protected] will cost you a day, because that desk writes the pages and cannot look up an order.
Speed matters because the seller packs orders within one to two business days. A call made before dispatch has more options than a call made after.
What are the 5 steps to cancel or return a BurnTide order?
Step 1: Find the order email
Search your inbox for the receipt. Copy the order ID, the purchase date and the pack you bought. Without the ID the desk cannot act.
Step 2: Call the order desk the same day
Say you want to cancel and read out the order ID. Ask whether the parcel has shipped. Before dispatch the desk can see where the order stands, and a change is easiest then.
Step 3: If the jars have already shipped, ask for return instructions
After dispatch you are on the guarantee route. The clock is 60 days counted from purchase, and the desk must hear from you before anything goes in the post.
Step 4: Pack the return with your details inside
Put your full name, the email on the order and the order ID on a sheet of paper in the parcel. Post it by a tracked service to 275 Madison Avenue, Floor 14, New York, NY 10016. You pay the postage.
Step 5: Watch your card
The refund is issued three to five business days after the return is credited. The card issuer then needs a further five to ten days. If two weeks pass after your tracked parcel lands, call again with the order ID and the tracking number.
Is there a BurnTide subscription that you need to cancel?
Many shoppers type BurnTide subscription into a search box because they fear a monthly charge they did not agree to. This site's reading is plain: it signs nobody up to anything, and its pricing and terms pages describe a purchase made on the seller's checkout.
That does not replace reading the checkout page. It is a separate website with its own terms, and this retailer cannot rewrite them. Look for any wording about repeat orders before you enter your card.
After you pay, check your card statement once the order is confirmed. If a charge appears that you do not recognise, call the order desk with the order ID straight away.
What does cancelling or returning not cover?
- Return postage. The policy puts it on you.
- Jars bought elsewhere. This retailer holds no record of an order it did not take.
- A parcel posted unannounced. Call before you post, or nobody can match it to an order.
- A parcel that has not arrived. That is a carrier question. Do not start a return for a parcel you have not received.
There is no restocking fee, no partial-refund rule and no demand that jars stay unopened. If anyone quotes you one, ask them where it is written.
What if you ordered more than one jar, or more than one order?
A three-jar or six-jar pack is one order at one price. Tell the desk which pack you bought and how many jars are still sealed, and the desk will explain what applies to that order.
Two separate orders mean two order IDs and two 60-day windows, each counted from its own purchase date. Do not mix jars from two orders in one box without telling the desk first.
A gift, or an order placed by someone else, is refunded to the card that paid. The person who placed the order is the person the desk can talk to.
Which situation sends you where?
| Your situation | Who to contact | What to have ready |
|---|---|---|
| Changed your mind, not yet shipped | Order desk, +1 (631) 016-1313 | Order ID and purchase date |
| Already shipped, want your money back | Order desk, then post a tracked return | Order ID; your name and email inside the parcel |
| Unknown charge on your card | Order desk or [email protected] | Order ID and the statement line |
| Question about the web pages | [email protected] | The page address |
| Refund slower than two weeks | Order desk again | Order ID and return tracking number |
Frequently asked questions
What is the quickest way to make a BurnTide cancel order request?
Phone the order desk and read out the order ID from your receipt email. Cancellations, address changes and refunds all go through that desk.
Can I still cancel once the parcel has left the warehouse?
Switch to the return route. Ask the desk for instructions, then post the jars by a tracked service inside the 60-day window.
Will BurnTide keep billing me every month?
Nothing on this website sets that up. Still, read the checkout page before paying, as with any order.
Can the website desk cancel my order?
No. [email protected] writes the pages and cannot see orders. Use the order desk.
Who pays to send the jars back?
The buyer. A tracked service and a saved receipt are worth the small cost.
How soon will my money come back?
Three to five business days after the return is credited, then a further five to ten days for the card issuer.
Our view
Cancelling should be dull, and here it mostly is: an order ID, a phone call and a tracked parcel. The risk is not the process. The risk is waiting until day fifty-nine of a sixty-day window.
If you suspect you will want out, say so early, and call while a cancellation is still simple. Keep every receipt and every tracking number until the refund lands on your card.
Ask your doctor about any change in how you take a supplement, including stopping one that you take with medicine.
Please note. BurnTide is a dietary supplement. It is not FDA approved, and no dietary supplement is. It is not intended to diagnose, treat, cure or prevent any disease. Talk to your doctor or pharmacist about your own health questions before you start.
Thinking about BurnTide?
You can read the whole checkout page before paying. If you decide to go ahead, the 60-day guarantee is your safety net.
See today's price and guaranteeBurntidecare earns a commission when you order through this link. It costs you nothing extra.
Last updated October 29, 2026. Medically reviewed by Dr. Wendy Scinta, MD, Physician, on the same date.
Sources cited in this post
- U.S. Food and Drug Administration. Questions and Answers on Dietary Supplements. https://www.fda.gov/food/information-consumers-using-dietary-supplements/questions-and-answers-dietary-supplements
- Federal Trade Commission, Consumer Advice. The Truth Behind Weight Loss Ads. https://consumer.ftc.gov/articles/truth-behind-weight-loss-ads
- U.S. National Library of Medicine, MedlinePlus. Dietary Supplements. https://medlineplus.gov/dietarysupplements.html
- National Institutes of Health, Office of Dietary Supplements. Dietary Supplements: What You Need to Know. https://ods.od.nih.gov/factsheets/WYNTK-Consumer/
The desk writes from the BurnTide label, the Supplement Facts panel and the distributor paperwork. Dr. Wendy Scinta, MD reviewed this post on October 16, 2026. Where a figure is not published, the post says so. Send corrections to [email protected].