Burntide Official Website › Contact
Contact Burntidecare about Burntide
Anything about an order, a delivery, a change or a refund goes to the order desk on +1 (631) 016-1313 or [email protected], with your order ID. Anything about these pages, a typo, a correction, privacy or press goes to [email protected]. The website desk cannot see orders, which is why the split is worth knowing before you write.
Both desks, what each one can actually do, and the details each will ask you for.
The two Burntidecare desks
Order desk — tracking, changes, refunds
+1 (631) 016-1313
[email protected]
This is the desk that can see your order. It can tell you where a parcel is, change an address before it ships, correct a picking error and start a refund.
Have ready: your order ID, the email on the order, and the date you bought.
Returns: 275 Madison Avenue, Floor 14, New York, NY 10016
It does not take new orders. Those go through the order link on any page here.
Website desk — pages, typos, privacy, press
[email protected]
Mon–Fri 9:00am–5:00pm ET
This is the desk that writes these pages. Corrections, a factual error, a privacy request or a press question all belong here.
It cannot see orders. It has no access to order records, tracking or refunds, and it will reply to an order question by telling you to call the number on the left.
Office: 199 Water Street, Floor 31, New York, NY 10038
Two desks, two jobs. Writing to the wrong one is the most common reason a question takes an extra day to answer, which is why the split is on every page of this website rather than buried here.
Ten Burntide questions, and which desk answers them
| What you need | Who to contact | What they will ask for |
|---|---|---|
| Where is my order? | Order support | Order ID and the email on the order |
| My address is wrong | Order desk, immediately | Order ID and the correct address. Before it ships, not after |
| I want a refund | Order support | Order ID. Ask for return instructions before posting anything |
| The wrong pack arrived | Order support | Order ID and a photograph |
| The safety seal was broken | Order desk, before taking any | Order ID, a photograph, and the lot code from the base |
| The lot code does not match | Order support | The code from the base and your order ID |
| There is a mistake on this website | Website desk | The page, the sentence and what is wrong with it |
| A privacy or data request | Website desk | What you are asking for, in writing |
| A press or partnership question | Website desk | Who you are and what you need |
| A medical question about taking it | Neither desk | Your own clinician. Neither desk here is qualified to answer it |
The last row is the important one. Nobody at either desk is a clinician, and a supplement retailer answering a medication question is exactly the failure mode the NIH consumer guidance exists to prevent.
Before you call the Burntide order desk
Report a mistake on this Burntide website
Corrections are welcome and they are acted on. This website prints arithmetic on the panel page that a reader is invited to check, and a reader who finds it wrong is doing this desk a favour.
All Burntidecare contact details
- Website
- https://burntidecare.com/
- Role
- USA Authorized Retailer
- Website email
- [email protected]
- Website hours
- Mon–Fri 9:00am–5:00pm ET
- Order phone
- +1 (631) 016-1313
- Order email
- [email protected]
- Office
- 199 Water Street, Floor 31, New York, NY 10038, USA
- Returns
- 275 Madison Avenue, Floor 14, New York, NY 10016, USA
- Return contents
- Full name, email and order ID inside the parcel
- Return shipping
- Paid by the buyer. Use a tracked service
- Refund timing
- 3 to 5 business days after the return is credited, then 5 to 10 days on the card
- Guarantee
- 60 days from purchase unless the sales page prints a longer window
- Batch on record
- Lot BUR-26/BU-8141, certificate reference BUR-8141-26-BU
Getting a useful answer about Burntide first time
Two things make a supplement support call go well, and neither is obvious until you have had one go badly.
The order ID is the whole conversation. Without it the desk is searching by name and email across an order book, which is slow and sometimes fails. It is in the subject line of your receipt email. Find it before you dial rather than while you are on hold.
Say what you want, not what happened. “I want a refund on order 4471 and I need the return address” gets a shorter call than a description of the last three weeks. The desk can only do a small number of things, and naming which one you want puts the call on the right track immediately.
What to expect on timing. The website desk replies within one business day during Mon–Fri 9:00am–5:00pm ET. The order desk answers the telephone during business hours and can act immediately on tracking, an address change before dispatch, and starting a return. What it cannot do immediately is refund money: that follows the returned parcel being credited, and the timings are on the guarantee page.
One thing neither desk will do. Advise you on whether Burntide is safe alongside a medicine you take. That is not evasion, it is the correct answer: nobody here has your medication list and nobody here is qualified to read it. The jar carries its own caution on exactly this point, quoted in full on the panel page.
Contacting Burntidecare about Burntide
How do I contact Burntidecare about an order?
Call +1 (631) 016-1313 or email [email protected] with your order ID. That is the only desk that can see orders.
Can I email the website about my order?
[email protected] reaches the people who write these pages and cannot see orders. It will reply telling you to call the order desk, which costs you a day.
What is the Burntide returns address?
275 Madison Avenue, Floor 14, New York, NY 10016. Call the order desk for instructions before posting anything, and put your name, email and order ID inside the parcel.
Can I order Burntide by phone?
No. Orders go through the order link on this website. The phone desk handles an order that already exists.
When is the Burntide website desk open?
Monday to Friday, 9:00am to 5:00pm Eastern Time.
Can Burntidecare answer a medical question?
No. Nobody at either desk is a clinician, and the jar carries its own consult-before-use caution for anyone taking medication.
Research behind this Burntide page
Every source below was opened and checked, and every PubMed record was confirmed against the NCBI record before it was written down. None of them studied Burntide itself. They concern the ingredients, at the amounts the researchers used.
- National Institutes of Health, Office of Dietary Supplements. Dietary Supplements: What You Need to Know. https://ods.od.nih.gov/factsheets/WYNTK-Consumer/
- U.S. National Library of Medicine, MedlinePlus. Dietary Supplements. https://medlineplus.gov/dietarysupplements.html
- U.S. Food and Drug Administration. Questions and Answers on Dietary Supplements. https://www.fda.gov/food/information-consumers-using-dietary-supplements/questions-and-answers-dietary-supplements
Every page, every journal post, the bottle facts and the ingredients go through review by Dr. Wendy Scinta, MD before they ship. We write these pages from the Burntide Supplement Facts panel photographed on the jar and from the distributor’s own paperwork. Every amount you read here is one the label prints. Apple cider vinegar and the BHB salts have no amount of their own, because they share one 525 mg blend figure, and we print “not published” for those rather than estimating a split. Research is cited by author, year and PubMed record, at the amounts the researchers used. Where a piece of the manufacturer’s own artwork reaches further than the panel does, this desk marks it on the page rather than reprinting it. Corrections are made on the page itself and the review date moves forward. Write to [email protected]. Last reviewed September 2026 by Dr. Wendy Scinta, MD.
Order Burntide on the official website
A desk that answers the telephone, and sixty days to change your mind.
Price and pack sizes are shown on the checkout page
Order Burntide On The Official WebsiteOne gummy a day · 30 per jar · 60-day money-back guarantee · lot BUR-26/BU-8141