Burntide Official Website › Refund Policy
Burntide refund policy
You have 60 days from purchase to return Burntide, unless the sales page you bought from prints a longer window. Call +1 (631) 016-1313 with your order ID for return instructions, post the jars to the New York returns address with your details inside, and the refund is issued three to five business days after the return is credited.
The same process as the guarantee page, written as policy, with the addresses, the timings and the limits stated exactly.
1. Scope of this Burntide policy
1.1 This policy applies to Burntide purchased through the order link on https://burntidecare.com/. Burntidecare is a USA Authorized Retailer and holds the order records for those purchases. It does not apply to Burntide bought through any other seller, marketplace or retailer, because this desk holds no records of orders it did not take.
1.2 The return window is 60 days from the date of purchase, not from the date of delivery. The date of purchase is printed on your order confirmation email, which is the practical reason to keep it.
1.3 Where the sales page you bought from prints a longer window than 60 days, that longer window applies to your order. This desk will not shorten a window the seller published and cannot extend one it did not.
1.4 Nothing in this policy affects rights you have under applicable consumer law.
2. How to return Burntide
2.1 Contact the order desk first. Call +1 (631) 016-1313 with your order ID and ask for return instructions. Do not post anything before this step: a parcel that arrives unannounced is a parcel the desk cannot match to an order.
2.2 Put your full name, the email address on the order and the order ID on a sheet of paper inside the parcel. A return with no identifying details inside cannot be matched to a refund.
2.3 Post the return to:
Burntidecare Returns
275 Madison Avenue, Floor 14, New York, NY 10016, USA
2.4 Return shipping is paid by the buyer. This is stated here rather than discovered on the telephone. Use a tracked service and keep the receipt. A parcel nobody can find is a refund nobody can issue, and the tracking number is the only evidence you will have.
2.5 Post the return with enough of the window left for it to arrive. Posting on day fifty-nine is how a valid claim turns into an argument.
3. Burntide refund timings
| Stage | How long | How you will know |
|---|---|---|
| Return received and credited | Varies with the carrier | Your tracked service tells you when it arrived |
| Refund issued by this desk | 3 to 5 business days after crediting | You receive confirmation at the email on the order |
| Refund posted to your card | A further 5 to 10 days | This is the card issuer's timing, not this desk's |
| Total, from parcel landing | Roughly 2 weeks | Longer than that is worth a call with your order ID and return tracking number |
3.1 Refunds are issued to the original payment method. A refund cannot be redirected to a different card or account.
3.2 The refund covers what you paid for the product. Return postage is not refunded, as stated in 2.4.
3.3 If more than two weeks have passed since your tracked return was delivered, call +1 (631) 016-1313 with the order ID and the return tracking number. Both are needed.
4. What the Burntide policy covers and excludes
4.1 This policy covers changing your mind, the product not working for you, and not liking the taste or texture. No reason is required and none will be argued with.
4.2 It does not cover:
- Return postage, which is the buyer’s under 2.4.
- Product bought from any seller other than this desk, under 1.1.
- A return posted without first contacting the order desk, under 2.1.
- A return received after the window has closed, under 1.2.
4.3 There is no restocking fee, no partial-refund rule and no requirement that jars be unopened. If anyone quotes you one of those, ask where it is written. It is not written here and this page is the policy.
4.4 A money-back guarantee is a purchase policy. It says you may return the product. It is not a statement that Burntide will do anything, and no returns window on any supplement has ever been evidence about a product.
5. Burntide problems that are not refunds
5.1 A damaged parcel, a broken safety seal or the wrong pack is not a returns question, it is an order problem. Email [email protected] with the order ID and a photograph, or call +1 (631) 016-1313. Do not take a product whose safety seal is damaged or missing; the label says so.
5.2 A parcel that has not arrived is a carrier question. Call the order desk with your order ID and a trace will be opened. Do not start a return for a parcel you have not received.
5.3 A question about the lot code on the base of the jar goes to the same desk. See the batch page for what to check first.
5.4 [email protected] is the website desk. It writes these pages and cannot see orders. Sending a refund request there costs you a day and it will reply telling you to call the order desk.
6. Which Burntide pack lets you use this policy
6.1 The pack you buy decides whether you can use this policy properly, so it belongs in the policy rather than only in the marketing.
| Pack | Product lasts | Window closes | Practical effect |
|---|---|---|---|
| 1 jar | 30 days | Day 60 | You spend the second half of the window with an empty jar |
| 3 jars | 90 days | Day 60 | The window closes with a month of product in hand |
| 6 jars | 180 days | Day 60 | Four months sit entirely outside the window |
6.2 The most common wait reported by buyers who describe a change is 3–6 weeks. A single jar does not let you reach the end of that range before the product runs out, which is why the pricing page recommends three jars even though this desk earns more on six.
6.3 This policy was last reviewed September 2026. Changes are made on this page and the review date advances. The version that applies to your order is the one published on the date you bought.
7. Five Burntide returns situations this policy is asked about
7.1 Part of a multi-jar pack. Call the order desk and say which pack you bought and how many jars are unopened. A three-jar or six-jar pack is one order at one price, so the desk will tell you what applies to that order rather than pricing jars individually off a page.
7.2 More than one order. Each order has its own order ID and its own 60-day window running from its own purchase date. Returning two orders means two conversations and, in most cases, two parcels. Do not put jars from two orders in one box without telling the desk first.
7.3 A gift or an order placed by somebody else. The refund goes back to the card that paid, under 3.1, and the person who placed the order is the person the desk can talk to. That is a fraud control rather than an inconvenience for its own sake.
7.4 An order placed with a promotion. Whatever the seller’s checkout applied to the price is what was paid, and what was paid is what is refunded. This desk does not set promotions and does not hold their terms.
7.5 If you are not sure which of these you are. Call +1 (631) 016-1313 with the order ID and ask. It is a two-minute call and it is faster than reading a policy page for an answer that depends on your order.
What people ask about a Burntide refund
How do I return Burntide?
Call +1 (631) 016-1313 with your order ID and ask for return instructions, then post the jars to 275 Madison Avenue, Floor 14, New York, NY 10016 with your name, email and order ID inside.
How long is the Burntide return window?
60 days from the date of purchase, unless the sales page you bought from prints a longer window.
Who pays return postage on Burntide?
The buyer. Use a tracked service and keep the receipt.
How long does a Burntide refund take?
Three to five business days after the returned parcel is credited, then a further five to ten days for the card issuer to post it.
Can I return opened jars of Burntide?
There is no unopened-only rule written in this policy. Call the order desk for instructions for your order.
Is there a restocking fee on Burntide?
No. There is no restocking fee, no partial-refund rule and no unopened-only requirement in this policy.
Order Burntide on the official website
Sixty days from purchase, a named returns address, and a desk that answers.
Price and pack sizes are shown on the checkout page
Order Burntide On The Official WebsiteOne gummy a day · 30 per jar · 60-day money-back guarantee · lot BUR-26/BU-8141