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What is the Burntide phone number, and who answers it?
Searching for the Burntide phone number usually means something needs fixing: a parcel, an address, a refund. This page gives the number, says who answers it, and lists the questions it cannot help with, so your call is short.
The Burntide phone number is +1 (631) 016-1313. It reaches the order desk, which can see your order and handle tracking, address changes, picking errors and refunds. It does not take new orders or answer medical questions. Have your order ID ready. Phone hours are not published.
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- Phone: +1 (631) 016-1313, the order desk.
- Email for orders: [email protected].
- Email for pages and press: [email protected], Monday to Friday, 9:00am to 5:00pm ET.
- Not by phone: new orders and medical advice.
- Phone hours: not published.
- Have ready: full name, order ID, the email on the order and the purchase date.
What is the Burntide phone number?
The number is +1 (631) 016-1313. This website prints it in the bar at the top of every page, in the menu, in the footer and on the contact and guarantee pages. It is always written the same way.
It belongs to the order desk. That desk can see your order. It can tell you where a parcel is, change an address before the parcel ships, fix a picking error and start a refund.
The same desk has an email address: [email protected]. Use it when you need to send photos, for example of a damaged parcel.
One gap needs flagging. The hours for the phone line are not published on this website or in the supplier pack. Only the website desk lists hours, and that is for email. So if a call does not connect, try again at another time rather than assuming the line is dead.
What can the Burntide phone number help with?
It helps with anything that needs an order record. Here is how common questions route.
| What you need | Who to contact | What they will ask for |
|---|---|---|
| Where is my order? | Order desk | Order ID and the email on the order |
| My address is wrong | Order desk, immediately | Order ID and the correct address. Before it ships, not after |
| I want a refund | Order desk | Order ID. Ask for return instructions before posting anything |
| The wrong pack arrived | Order desk | Order ID and a photograph |
| The safety seal was broken | Order desk, before taking any | Order ID, a photograph and the lot code from the base |
| The lot code does not match | Order desk | The code from the base and your order ID |
| A mistake on this website | Website desk | The page, the sentence and what is wrong |
| A privacy request or press question | Website desk | What you are asking for, in writing |
| A medical question about taking it | Neither desk. Your own clinician | Your own health history |
What can the Burntide phone number not do?
Three limits are worth knowing before you dial.
- It does not take new orders. Those go through the order link on any page of this website. Phone orders are not taken.
- It does not give medical advice. Nobody at either desk is a clinician. A supplement retailer answering a medication question is exactly the failure that NIH consumer guidance warns about.
- It cannot settle what the label does not say. If you ask for the split inside the 525 mg blend, the answer is the same one printed here: not published.
None of that is a flaw in the line. It is a plain list of what a retail desk is for. If your question is about your own health, take the jar to your doctor or pharmacist.
What should you have ready before you use the Burntide phone number?
A short call is a good call. Gather these before you dial.
- Your full name.
- The order ID from the receipt email.
- The email address used on the order.
- The purchase date.
- One sentence on what has happened.
- For a jar question, the lot code from the base, the label revision and a photo.
Our contact page has a small form that helps you collect these. It does not send anything. It only prepares your notes. Nothing you type is transmitted anywhere.
If you are returning a jar, call first. The call is the step that starts the clock on the desk's side, and it is the step people skip. Then pack the jars with your details on a sheet inside. Post them, tracked, to 275 Madison Avenue, Floor 14, New York, NY 10016. Return postage is paid by the buyer. Read the guarantee page for the full steps.
Claim check: four myths about the Burntide phone number
“I can order by phone”
No. The order desk does not take new orders. Use the order link.
“Any number I find online is the Burntide phone number”
This website can only vouch for the number printed on its own pages. We cannot see other sites. If another number differs, treat it as unverified and compare it with your order email.
“Posting the jars starts my refund”
Call first and ask for return instructions. A parcel with no details inside is a parcel nobody can match to a refund.
“The number can tell me if the gummy is safe for me”
It cannot. The desk is not clinical. The label itself says to consult your healthcare professional if you take medication.
As a general rule, be careful with anyone who contacts you first and asks for card details. The order desk works from an order you placed. Our refund steps post shows what a normal return call looks like.
Burntide phone number: contact, price and guarantee facts
| Detail | What is published |
|---|---|
| Order desk phone | +1 (631) 016-1313 |
| Order desk email | [email protected] |
| Website desk email | [email protected], Monday to Friday, 9:00am to 5:00pm ET |
| Office | 199 Water Street, Floor 31, New York, NY 10038 |
| Returns | 275 Madison Avenue, Floor 14, New York, NY 10016 |
| Price | Set at checkout. Not published here |
| Guarantee | 60 days from purchase, unless the sales page prints a longer window |
| Refund timing | 3 to 5 business days after the return is credited, then 5 to 10 days to reach the card |
Everything above is also on the contact page, and you can start from the Burntide home page at any time.
Frequently asked questions
What is the Burntide phone number?
+1 (631) 016-1313. It reaches the order desk, which handles tracking, changes and refunds on an existing order.
Can I place a Burntide order by phone?
No. The order desk does not take new orders. Use the order link on this website.
What are the Burntide phone hours?
Not published. Only the website desk lists hours, Monday to Friday, 9:00am to 5:00pm ET, and that is for email.
Is there a Burntide customer service email?
Yes. Order questions go to [email protected]. Questions about these pages go to [email protected].
Can the order desk answer medical questions?
No. Neither desk is clinical. Ask your doctor or pharmacist, especially if you take medicine.
What should I have ready when I call?
Your full name, the order ID, the email on the order, the purchase date and a sentence on what happened.
Our view
The Burntide phone number is a plain tool. It reaches people who can see your order, and it works best with an order ID in your hand. That is all it needs to be.
Its limits are just as plain. It takes no new orders and gives no medical advice. The hours are not published, so a missed call is worth a second try.
Whatever number you find elsewhere, check it against your order email and this website. If it does not match, do not give it your card details.
Please note. Burntide is a dietary supplement. It is not FDA approved, and no dietary supplement is. It is not intended to diagnose, treat, cure or prevent any disease. Talk to your doctor or pharmacist about your own health questions before you start.
Thinking about Burntide?
If you are ready to order, the link shows the pack sizes, today's price and the guarantee in one place.
See today's price and guaranteeBurntidecare earns a commission when you order through this link. It costs you nothing extra.
Last updated October 29, 2026. Medically reviewed by Dr. Wendy Scinta, MD, Physician, on the same date.
Sources cited in this post
- U.S. Food and Drug Administration. Questions and Answers on Dietary Supplements. https://www.fda.gov/food/information-consumers-using-dietary-supplements/questions-and-answers-dietary-supplements
- National Center for Complementary and Integrative Health. Using Dietary Supplements Wisely. https://www.nccih.nih.gov/health/using-dietary-supplements-wisely
- National Institutes of Health, Office of Dietary Supplements. Dietary Supplements: What You Need to Know. https://ods.od.nih.gov/factsheets/WYNTK-Consumer/
The desk writes from the Burntide label, the Supplement Facts panel and the distributor paperwork. Dr. Wendy Scinta, MD reviewed this post on October 23, 2026. Where a figure is not published, the post says so. Send corrections to [email protected].